UHU-EL Privacy Policy

UHU-EL respects the privacy and personal data of its customers and website visitors. This Privacy Policy explains what information may be collected when you use uhu-el.com.ua, place an order, contact customer support or subscribe to a newsletter, why it is processed, and how you can exercise your privacy rights.

This Policy takes into account Ukraine's Law on Personal Data Protection. Where the laws of other jurisdictions apply to a particular processing activity, including the EU General Data Protection Regulation (GDPR), the relevant requirements must also be met.

1. Definitions and data controller

Personal data means information that directly or indirectly identifies an individual. Processing includes collecting, storing, using, sharing, correcting and deleting personal data. User means a person visiting the website, contacting the store or making a purchase. Cookies are small files that may be stored by your browser to support website features and remember preferences.

Data controller: Kolcov D.V. operating the UHU-EL online store. You can contact the store via our contact page.

2. Personal data we collect

Depending on how you use the store, we may process:

• your first and last name, telephone number and email address;
• your shipping address, city, recipient details and information needed to deliver an order;
• order contents, purchase history, selected payment and delivery methods, and messages sent to the store;
• account information if you register;
• your email address and subscription preferences if you opt in to updates;
• technical data such as IP address, browser and device information, cookies, access times and website interactions, to the extent collected by the services actually in use.

If you provide information about another recipient, you must have an appropriate basis for sharing it with us. Please do not submit personal information that is not needed for your purchase or enquiry.

3. Purposes and legal grounds for processing

We process personal data to receive, confirm, process and deliver orders; communicate with customers; handle returns and complaints; maintain necessary business records; protect the website against abuse; and improve the store experience.

Depending on the circumstances and applicable law, our legal grounds may include performing a contract or taking steps requested before entering a contract, complying with legal obligations, your consent (for example, to optional marketing or tracking where consent is required), and other lawful grounds. You may withdraw consent without affecting processing that was lawful before the withdrawal.

Subscriptions to news, offers and promotions are voluntary. You can opt out using an available unsubscribe mechanism in a message or by contacting the store.

4. How information is obtained and used

We receive information when you complete checkout forms, create an account, subscribe to communications, submit a contact request or otherwise interact with the website. Certain technical information may also be collected automatically by the website server and enabled third-party services.

We use information for the stated purposes and should not reuse it for incompatible purposes without an appropriate legal ground and required notice.

5. Sharing information and international shipping

To fulfil an order, necessary information may be shared with delivery companies, postal and logistics operators, payment service providers, hosting and technical support providers, and other service providers acting within their roles. We may also disclose information where required by law.

For international shipping, recipient and shipment details may need to be disclosed to carriers, customs authorities and other authorised organisations in destination or transit countries. Any international transfer of personal data must follow the legal requirements and safeguards applicable to that transfer.

We do not provide personal data to unrelated parties for their independent marketing campaigns without a lawful basis.

6. How long we keep personal data

We retain personal data only for as long as needed for the purpose concerned, including order fulfilment, accounting, warranty support, customer enquiries or compliance with legal requirements. Retention periods may differ depending on the type of information.

After the applicable period, information is deleted, anonymised or retained further only where there is a lawful reason. Opting out of marketing does not necessarily require deleting order records that must be kept under applicable law.

7. Cookies and similar technologies

The website may use essential cookies to support the shopping cart, login, language preferences and security. Where enabled, analytics or marketing cookies may be used to understand website traffic and assess advertising performance.

You can restrict or delete cookies through your browser settings, although doing so may affect your cart, account access or other features. Where prior consent is legally required for particular cookies or tracking technologies, their use must follow the applicable consent rules.

8. Your privacy rights

Subject to applicable law, you may request information about how your data is processed, obtain access, request correction of inaccurate data, seek deletion where grounds exist, object to certain processing and withdraw your consent.

To exercise your rights, use our contact form or the email address above. We may request information reasonably needed to confirm your identity and will respond within the time limits established by law. You may also complain to the Ukrainian Parliament Commissioner for Human Rights or a court, and, where the GDPR applies, to a competent data protection supervisory authority.

9. Security, external links and minors

The store must implement appropriate organisational and technical measures designed to reduce unauthorised access, loss, alteration or improper disclosure of personal data. No method of transmission over the internet is completely secure.

Our website may link to external websites. Those services have their own privacy policies, which you should review separately. Customers who do not have the legal capacity required to place an order independently must act through or with their legal representative as required by law.

10. Policy changes and contact details

We may update this Policy to reflect changes in law, store features or data handling practices. The current version will be published on this website with its last-updated date. Additional notice will be provided for material changes where the law requires it.

For privacy enquiries, contact UHU-EL through our contact page.